This Privacy Policy describes how ParvoMulti Ltd ("ParvoMulti," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website at parvomulti.com (the "Site"), enroll in our courses, or otherwise interact with our services.

1. Information We Collect

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or engage with our services in any way.

1.1 Personal Information

We may collect the following types of personal information:

• Contact information (such as name, email address, mailing address, and phone number)
• Account credentials (such as username and password)
• Payment information (such as credit card details and billing address)
• Educational information (such as your learning preferences, course progress, and assessment results)
• Professional information (such as your occupation, company, and professional interests)
• Communications you send to us (such as customer support inquiries and feedback)

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and usage, including:

• Device information (such as your IP address, browser type, and operating system)
• Usage data (such as pages visited, time spent on the Site, referring/exit pages, and date/time stamps)
• Location information (such as your general geographic location based on your IP address)

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us understand how you use our Site, remember your preferences, and improve your experience. For more information about our use of cookies, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• Processing and fulfilling your orders and enrollments
• Managing your account and providing customer support
• Delivering educational content and tracking your progress
• Personalizing your learning experience
• Improving our Site, courses, and services
• Developing new features, products, and services

2.2 Communication

• Sending administrative messages, such as confirmation emails, technical notices, and security alerts
• Responding to your comments, questions, and requests
• Providing information about your courses, account, or transactions
• Sending marketing communications, such as newsletters, promotions, and special offers (if you have opted in to receive such communications)

2.3 Analytics and Research

• Analyzing usage patterns and trends
• Conducting research and surveys to better understand our users' needs
• Generating aggregated, non-identifying analytics about how our Site and services are used

2.4 Security and Legal Compliance

• Protecting our users, our business, and our services
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our terms and policies

3. Legal Basis for Processing (For EEA and UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal information based on the following legal grounds:

• Performance of a Contract: When we need to process your information to perform our contractual obligations to you, such as providing our services or processing your payments.
• Legitimate Interests: When we have a legitimate interest in processing your information, such as improving our services, preventing fraud, or marketing our products to you.
• Legal Obligation: When we need to process your information to comply with a legal obligation.
• Consent: When you have given us your consent to process your information for a specific purpose, such as sending you marketing communications.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors (to process your payments)
• Cloud hosting providers (to host our Site and store your data)
• Email service providers (to send you emails and newsletters)
• Analytics providers (to help us understand how our Site is used)
• Customer support providers (to assist with your inquiries)

These service providers are authorized to use your personal information only as necessary to provide these services to us and are required to maintain the confidentiality and security of your information.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to:

• Enforce our terms and policies
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

4.4 With Your Consent

We may share your personal information with third parties when you have given us your consent to do so.

5. International Data Transfers

ParvoMulti is based in the United Kingdom, and we process and store your information in the UK and other countries where our service providers maintain facilities. These countries may have data protection laws that are different from those of your country of residence.

If you are located in the EEA or UK, we ensure that any transfer of your personal information to countries outside the EEA or UK is done in accordance with applicable data protection laws, using appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner's Office.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time you use our services
• Whether you have an account with us
• Our legal obligations
• Relevant statutes of limitations
• Resolution of any disputes or complaints

When we no longer need to use your personal information, we will take steps to securely delete or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

7.1 For EEA and UK Users

Under the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, you have the right to:

• Access: Request access to the personal information we hold about you.
• Rectification: Request that we correct inaccurate or incomplete information.
• Erasure: Request that we delete your personal information in certain circumstances.
• Restriction: Request that we restrict the processing of your information in certain circumstances.
• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: Object to our processing of your personal information.
• Withdraw Consent: Withdraw your consent at any time if we are processing your information based on your consent.

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month, as required by applicable law.

7.2 Communication Preferences

You can manage your communication preferences as follows:

• Marketing Communications: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails or by contacting us directly.
• Account Settings: If you have an account, you can update your communication preferences in your account settings.

7.3 Cookies

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings. For more information, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure network architecture

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or content that are not owned or controlled by ParvoMulti. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Site and updating the "Last Updated" date. Your continued use of our services after such modifications will constitute your acknowledgement of the modified Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Privacy Officer
ParvoMulti Ltd
123 Financial Street
Canary Wharf
London, E14 5AB
United Kingdom

Email: [email protected]
Phone: +44 20 7946 0823

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this Privacy Policy. You can contact our DPO at [email protected].

14. Complaints

If you are located in the EEA or UK and believe that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO). You can contact the ICO at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
United Kingdom

Website: https://ico.org.uk/
Telephone: 0303 123 1113

Last Updated: 1 June 2023